13015 – How to report an issue with your site

If you need need to report a potential issue with your site here is the process to follow so the team can troubleshoot the issue fast.

For issues with pages functionality and courses provide the following details:
  • Provide Your Site Domain Name.
  • The Name of the Campaign
  • The Name of the Page
  • The Url of the Page
  • The Name of the Course
  • The ID of the Course
  • Describe as much as possible ALL the steps to replicate the problem
  • What Browser and version was used
  • Send all the information to the team on [email protected]
For issues with purchases provide the following details:
  • Provide Your Site Domain Name.
  • The Name of the Campaign
  • The Name of the Order Page
  • The Url of the order Page
  • Describe as much as possible ALL the steps to replicate the problem
  • What Browser and version was used

For Stripe

  • Send us a screenshot of your Stripe Api settings
    In your Stripe Dashboard, click Developer -> Api Keys. Reveal secret key
  • Send us a screenshot of your Stripe Webhook settings
    In your Stripe Dashboard, click Developer -> Webhooks.
    Click your URL, then click Update details button.
  • Send us the payment event data from Stripe (Payments > Click on the transaction > Scroll Down Events > Click on The event > Then copy the entire event data)

For Paypal

  • Send us a screenshot of your Paypal IPN Settings.
    In your Paypal, click the ‘Gear’ icon in the upper right corner -> Account Settings.
    Next, click Notifications in the left sidebar menu.
    Lastly, click Update in the Instant Payment Notifications section.
  • Send us a screenshot of your Paypal IPN Message Page.
    In your Paypal, click the ‘Gear’ icon in the upper right corner -> Account Settings.
    Next, click Notifications in the left sidebar menu.
    After that, click Update in the Instant Payment Notifications section.
    Click the link IPN History page in the text.
    Click the Message ID of the IPN Message you want to screenshot.
  • Send us the IPN Message from Paypal (Copy and paste in your email message)
    In the section , click Update in Instant payment notifications.
    Click the link IPN History page in the text.
    Click the Message ID of the IPN Message that has the concern.
    Then, copy and past the IPN Message in your support email message.

Send all the information to the team on [email protected]